Technosoftware AG - Innovative Software Solutions in Automation

Support and Maintenance

Unlike many of our competitors, our support subscription services are free. No need to pay extra to receive the support you require to get up to speed with our products, easily and without hassles. With all product purchases 1 month or 1 year email support and free major and minor product updates are included.

Support Policy

Our support covers the following subjects:

• Problems occurred while installing and uninstalling
  While installing or uninstalling from your PC, if you encounter any errors and can not continue with your process, we will help you to complete the process. We provide support only by email or phone (for the Priority Support Subscription). Installing on your PC and uninstalling is beyond our support policy.
• Technical support for errors occurred while using
  If you encountered an error and couldn't complete the process, we will help you to complete your process.Problem reports must include a description of the problem and all material required to reproduce the problem at Technosoftware's company location. If any problems exist in the software, we reserve the right to fix bugs (problems, errors) in the following versions or updates.

Our support DOES NOT cover the following subjects:

• Basic training and Consulting
  Basic training and Consulting regarding OPC and the application is not covered by the support policy but can be requested for an additional service fee.
• On Site Technical Support
  Technical Support is restricted to the company location of Technosoftware AG.Problem reports which can not be reproduced at Technosoftware's company location can be handled at the customer's company location for an additional service fee.

Support team request reply period and duration

The time in which a support technician will reply to your support request greatly depends on the support load at that time. All technical support questions should be submitted via one of the following methods:

• Email to This e-mail address is being protected from spam bots, you need JavaScript enabled to view it .
• Use our HelpDesk for your requests.

Any technical question which is sent to our Sales Department or any other department may not be replied or long delays may occur on the response of Support Team due to incorrect submission.

Our goal is to provide the best service possible by addressing each customer's concern as soon as we are able. Please be patient. All inquiries are answered in the same order they are received.